Teamwork, Collaboration, Integrated technology to improve service delivery, Increased productivity, and Promoting customer satisfaction and self-service. The purpose of the CSC is to improve customer service and maximize efficiency by handling customer contacts quickly, and to the fullest extent possible. Messages left on this voicemail will be returned the following business day. Note: In the event Covered California receives a call outside the above county available hours the customer will be transferred to a county voicemail. Open Enrollment: Monday – Friday, 8:00 am – 5:00 pm Saturday, 8:00 am – 5:00 pm Non-Open Enrollment: Monday – Friday, 8:00 am – 5:00 pm Health Care Reform required hours of operationĪn inter-agency agreement between Covered California and the Transitional Assistance Department requires the Customer Service Center (CSC) and staff to be available to accept California Healthcare Eligibility Enrollment, and Retention System (CalHEERS) Quick Sort Transfer calls from Covered California during the following periods: The CSC hours of operation are 7:00 am to 5:00 pm, Monday – Friday. The Transitional Assistance Department (TAD) implemented a centralized Customer Service Center (CSC) which provides telephone, Visual Interactive Response (VIVR), and Live Chat services for customers receiving the following programs: Ĭalifornia Work Opportunity and Responsibility to Kids (CalWORKs), CalFresh, and Health Care Programs (HCP)/Medi-Cal. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.CUSTOMER SERVICE CENTER HANDBOOK CHAPTER 1 We recommend that you save and/or print these for your records. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Taking these steps now will help ensure you receive all communications regarding this recruitment. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain Finally, be sure to keep your personal information updated. Update your firewalls to allow e-mails from San Bernardino County through. Check your GovernmentJobs account for notifications. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. ** Salary increases contingent upon Property Related Revenue and/or statewide Proposition 172 Sales Tax Collections performance.Īll communications regarding the selection process will be via e-mail. Incumbents also support HR Analysts, managers, and other professional staff with administering a variety of HR programs/functions, such as: medical benefits, integrated leaves, wellness and employee assistance, commuter services, and HRIS/PeopleSoft employee data management in addition to, providing guidance on policies, procedures, practices, and local, state, and federal regulations that impact personnel transactions interpreting and applying technical and procedural information and researching, processing, reviewing/auditing a variety of transactions, documents, and records. EMACS-HR Technicians support the County’s HRIS/PeopleSoft system by processing a high volume of data entry transactions. EMACS-HR Division of Human Resources is recruiting for Human Resources Technicians who perform administrative clerical support work involving a variety of complex and/or specialized departmental programs and services.
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